Brighton College Success Story
Delivering Specialist Hard FM Services for a
Leading Independent School
Brighton College
SUCCESS STORY
Key Results
50% cost savings achieved
Improved service responsiveness and communication
Technology-led operational efficiencies introduced
Enhanced support for out-of-hours maintenance
Long-term value through staff training and upskilling
Securing a Specialist Hard FM Partner
Brighton College appointed Procured to manage a competitive procurement process for its hard facilities management services.
As one of the UK’s leading independent boarding schools, Brighton College required a specialist provider capable of operating within a complex educational environment, including safeguarding requirements, enhanced security protocols, and responsive out-of-hours maintenance support.
“My experience of working with Procured through the tender process for our hard FM contract has been extremely positive. From the outset, we were very well supported, with clear guidance and expertise provided at every stage. The process itself was thorough, professional, and very well managed, giving us confidence in both the approach and the outcome.”
Belinda Forsythe, Director of Operations at Brighton College
The Challenge
The College required a facilities management partner capable of delivering a reliable and responsive service across a complex estate, including out-of-hours support within a boarding school environment.
The scope included planned preventative maintenance (PPM), reactive maintenance services, 24/7 emergency call-out support, and statutory compliance management across a wide range of critical estate infrastructure.
Alongside improving service delivery and communication, the College also sought to increase operational efficiencies and deliver commercial value.
“Throughout the tender, there was a strong emphasis on transparency, structure, and attention to detail, ensuring that all key considerations were fully explored and that decision-making was informed and robust.
As a result of this comprehensive process, we are confident that we have made the right decision. We are already seeing tangible benefits, including cost savings alongside improved delivery and service quality. Overall, the experience has reinforced the value of a well-run tender process in achieving both operational and financial improvements.”
Belinda Forsythe, Director of Operations at Brighton College
Procured managed a full competitive tender process, overseeing supplier engagement, evaluation, and mobilisation support to ensure a smooth operational transition.
Suppliers were assessed against operational capability, sector experience, service delivery, cultural fit, and commercial value to identify the best-fit solution for the College’s long-term operational requirements.
The Solution
The Outcome
The appointed supplier delivered a 50% cost saving alongside significant improvements in responsiveness, communication, and operational efficiency.
The solution successfully retained a local supplier presence while introducing technology-led processes to improve service visibility, efficiency, and overall performance across the estate. In addition, the supplier committed to supporting and training on-site teams, helping to reduce long-term operational costs while upskilling staff and creating a more sustainable service model aligned to the College’s future requirements.
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